The most important service we can provide our clients is good communication. This means regular, live conversations (not just e-mail) that explain what you are working on, what your strategy is for moving forward, and that involves active listening to our clients. I had the opportunity to do part of Crystal's job this week while she was at a training class. I have to say, I don't give her enough credit for her ability to do her work and answer the flood of phone calls that come into the office. I found it to be a great opportunity to get to know our customers and connect to them personally. With jobs requiring us to be in the office most of the time, Crystal and I don't get the opportunity to meet customers face to face. It's great to talk to them and hear their feedback and feelings on how their projects are going. Fortunately most of them were extremely happy! The bottom line is...if you take a few minutes to listen, tell them what you CAN do for them, and follow up they are generally happy campers!
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